Thank you for shopping at 99digital Store ("we," "our," or "us").

Because we specialize in downloadable digital products, online software/tool access, and digital services, all sales are final. Please review our policy carefully before completing your purchase.

  1. No Returns or Exchanges (Digital Products & Services)
  • All Digital Products are Non-Returnable: Due to the instant delivery nature and intangible format of digital items (such as e-books, templates, software access, guides, databases, and digital downloads), they cannot be returned, exchanged, or canceled once access or download links have been delivered.
  • Digital Services: Once a digital service or consultation has commenced or been fulfilled, it is non-refundable.

By completing a purchase on our website, you acknowledge and agree that no physical goods are shipped and that all purchases of digital goods and services are final.

  1. Exceptional Refund Circumstances

We strive to ensure complete customer satisfaction. While all sales are generally non-refundable, we may consider refunds or replacements under the following strict conditions:

  1. Duplicate Charges: If you were accidentally billed multiple times for the exact same transaction, we will promptly refund the duplicate payment.
  2. Unfulfilled/Undelivered Orders: If you did not receive access or download links to your purchased product/service due to a system error on our end, and our support team is unable to resolve the issue within 3 business days.
  3. Corrupted or Broken Files: If a downloaded file is damaged or non-functional, and our technical support team cannot provide a working version or alternative access within 3 business days.

Note: Claiming a refund because you changed your mind, no longer need the item, or lack the required third-party software/skills to open or use the digital files does not qualify for a refund.

  1. Requesting Assistance or a Refund

If you encounter any issues with your order or believe your case qualifies under our exceptional refund circumstances, please contact us within 7 days of purchase with the following details:

  • Your Order ID / Transaction ID
  • The email address used during purchase
  • A detailed description and screenshot/screen recording of the technical issue

Contact Information:

  • Email: contact@99digital.store
  • Website: www.digital.store
  • Location: India
  1. Processing Qualified Refunds

If your refund request is approved:

  • Refunds will be credited back to your original payment method (bank account, credit/debit card, or wallet) used during purchase.
  • Refunds typically reflect in your account within 5 to 7 business days, depending on your payment processor or issuing bank.