Here is the official Shipping and Delivery Policy formatted specifically for digital products and digital services, fully compliant with Indian e-commerce standards and payment gateway requirements (such as Razorpay, PhonePe, and Stripe).

Shipping & Delivery Policy for 99digital Store

Effective Date: July 24, 2026

Last Updated: July 24, 2026

At 99digital Store ("we," "our," or "us"), we specialize in providing digital products, software/tool access, templates, downloadable files, and online services.

Because our offerings are entirely digital, no physical goods are packaged, shipped, or delivered via mail or courier services. There are zero shipping fees associated with any purchase on our platform.

  1. Delivery Method & Access

All products and services purchased through 99digital Store are delivered electronically:

  • Instant Digital Downloads: Upon successful payment verification, access links or direct file downloads will be made available immediately on the post-checkout confirmation page.
  • Email Delivery: A confirmation email containing your receipt, order details, and direct access/download links will be sent automatically to the email address provided during checkout.
  • Service/Subscription Activation: For digital services, memberships, or account credits, access is provisioned directly to your registered account or delivered via email/digital portal.
  1. Delivery Timelines
  • Standard Digital Products (Templates, eBooks, Software Assets): Instant access upon payment confirmation (typically within seconds to 10 minutes).
  • Custom Digital Services / Consultations: Delivered or initiated according to the timeline mutually agreed upon in your service description or onboarding email (typically within 1 to 3 business days).
  • Maximum Resolution Window: In rare instances of technical lag, system maintenance, or payment gateway delays, digital asset access will be fulfilled within 24 hours.
  1. Customer Responsibilities for Delivery

To ensure seamless delivery of your digital products and services, please ensure:

  1. Accurate Contact Information: Provide a valid and correctly spelled email address at checkout.
  2. Email Folder Inspection: Check your "Spam," "Junk," or "Promotions" folders if you do not see the delivery email in your primary inbox within 15 minutes of purchase.
  3. Technical Requirements: Verify that your system/device meets the necessary software or hardware requirements to open, extract, or use the downloaded digital assets.
  1. Non-Delivery & Support

If you have completed payment and have not received your download link or access credentials within 24 hours, please reach out to our support team immediately with your Order ID and Proof of Payment.

We will verify the transaction and manually issue your digital product or restore your account access within 24 to 48 business hours.

  1. Contact Information

For any questions or support requests regarding shipping and digital delivery, please contact us at:

  • Email: contact@99digital.store
  • Website: www.digital.store
  • Location: India